We at Kurban Travel are constantly looking for talents to grow our team. We work together with fresh ideas and advanced technology to ensure assertive performance and personalised service.Join Kurban Travel and be part of our meticulous and service oriented team.
The senior travel consultant is responsible for assisting Kuban’s clients in choosing and planning their personal holidays by arranging itineraries and selling tour packages.
1.Requests and Booking:
-Assist clients in finding travel package deals for their needs, included but not limited to accommodation, transfers, tickets, car rentals, travel insurance, tours
-Provide competitive but profitable packages assuring that quality of service is consistently of a high standard.
-Focus on cross selling and up selling to increase revenue.
-Follows up on queries and payments.
-Ensures compliance on company’s travel policy.
-Ensures compliance with airline preferences.
2.Quality Control and Customer Focus:
-Handles reservations request by phone or e-mail as per company’s best practice.
-Informs passenger of rules and regulations concerning his travel.
-Inserts and updates customers’ profiles into the system.
-Follows up on post-travel with clients.
-Reports customer complaints to the Branch Manager.
-Provides technical support to the team.
-Provides training to Junior Travel Consultants.
4.Reporting: Sales Report and Quotations report.